IP Whitelisting

IP Whitelisting

For non-AWS customers*, Scale uses a consistent set of IP addresses to fetch data and send callbacks, allowing for IP whitelisting of attachments sent to us, as well as for callback endpoints, to increase data security.

If you are enabling IP whitelisting, we request that you whitelist access to your data to all 7 listed IP addresses below, and we will only fetch content using these IP addresses. In this way, you can secure your content from the public while still allowing Scale to access it.

Scale static IP addresses

52.38.24.56
35.160.30.43
35.167.66.86
52.11.250.38
54.203.55.239
18.246.77.0/27     //needed by April 1, 2023
2602:fb33::/45     //needed by April 1, 2023

*If you are using AWS S3, do not use IP whitelisting, use S3 IAM Access instead. Requests to S3 will not necessarily originate from our static IPs.